In this article, i have hand-picked some wordpress support and help desk plugins. With the help of this plugins, you can offer essential customer support for the success of your business.
Without wasting much of our time, let get down to the main topic.
1. Zendesk for WordPress
Zendesk for WordPress allows you to bring your helpdesk, powered by Zendesk, into your blog or site. Here’s an overview of all the features:
*.Single sign on with Zendesk’s Remote AuthenticationHave a healthy user base already? With Single Sign On, your users won’t have to login to Zendesk to submit tickets, check their progress or comment in community forums.
*.Turn your blog comments straight into Zendesk tickets, with one click need to take that conversation offline, or escalate someones question or problem to someone else in the company. From the comments administration screen, you can take any comment made and turn it into a Ticket.
The Zendesk Web Widget
Add the Zendesk Web Widget to any webpage so users can search your knowledge base, chat with an agent or submit a ticket.
*.The Zendesk Feedback Tab
Add a tab to any webpage so users can search your knowledge base, chat with an agent or submit a ticket. You can completely customise the look and feel. You can have it on every page on your WordPress blog.
*.Access your tickets from your dashboard
Full access to your views, tickets (including custom fields) and comments. Never lose sight on your support requests, no matter where you are.
*.A simple contact form on the dashboard
Give your visitors the ability to quickly submit a question or issue with a two field contact form. You can place this on the dashboard.
Interested in using the plugin? Download it
The most advanced support plugin for WordPress. Provide awesome support straight from your WordPress site.
NOTE: No complicated installation here! Awesome Support was built in a way that makes it compatible with 99% of all existing themes, be it free or commercial. It is “plug & play” which simply means all settings and templates are ready to work as soon as you click the “Activate” button. Download the plugin
is a premium WordPress help desk plugin. It runs on your own WordPress site, allowing you full control over your support system.
Its packaged as a plugin. Just download, install, and active, and you’ll be set to run customer service right from the familiar WordPress dashboard.
Visit there official web page
This plugin adds to WordPress the features of a complete ticket system with 100% responsive and 100% Ajax functionality. This allows users to submit tickets to report problems or get support on whatever you want. Users can set the status, priority and category of each ticket. Download the plugin